done55game Terms & Conditions — Your Rights and Obligations

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the User", "you", "your") and done55game ("the Company", "we", "us", "our"), governing your access to and use of the done55game website at done55game.games (the "Platform"), all associated mobile applications, APIs, and related services (collectively, the "Service").

By registering an account, logging in, depositing funds, participating in any game or promotion, or otherwise accessing any part of the done55game Service, you confirm that you have read, understood, and unconditionally agree to these Terms. Your continued use of the done55game Platform following any published amendment to these Terms constitutes your acceptance of the revised Terms.

These Terms should be read alongside done55game's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and done55game.

2. Eligibility

To register and maintain a done55game account, you must satisfy all of the following eligibility requirements at the time of registration and at all times during your use of the Service:

1. Age: You must be at least 18 years of age. done55game strictly prohibits access to minors. Age verification will be conducted during KYC and at any time done55game deems appropriate. Any account found to belong to a person under 18 will be closed immediately and any balance forfeited.
2. Legal Capacity: You must have full legal capacity to enter into binding contracts under the laws applicable to you.
3. Geographic Restrictions: You must not be a resident of, or accessing done55game from, any jurisdiction where online gambling is explicitly prohibited by enforceable law. It is your sole responsibility to determine whether your use of done55game is lawful in your jurisdiction.
4. Single Account: You must not already hold an active or suspended done55game account. Opening multiple accounts is a material breach of these Terms.
5. Self-Exclusion: You must not be subject to any voluntary or mandatory self-exclusion order that covers the done55game platform.
6. Not Acting on Behalf of Third Parties: You must be depositing, wagering, and withdrawing exclusively on your own behalf and with your own funds. done55game accounts may not be used as conduits for payments on behalf of other individuals or entities.

3. Account Registration & Security

3.1 Registration Process

To access done55game's paid services, you must complete the registration process by providing accurate, current, and complete information including your full legal name, Pakistan mobile number or email address, date of birth, and a secure password. You agree to maintain and promptly update your account information to keep it accurate and current at all times.

3.2 Know Your Customer (KYC) Verification

done55game is required to verify the identity of all users who request PKR withdrawals above minimum thresholds, and at any time we deem verification necessary for compliance or security purposes. For Pakistan players, KYC verification requires submission of a valid CNIC (Computerised National Identity Card) and may additionally require a selfie photograph for facial matching. KYC documentation must be submitted via the done55game account portal. Withdrawals will be withheld until KYC verification is satisfactorily completed.

3.3 Account Security

You are solely and entirely responsible for maintaining the confidentiality and security of your done55game login credentials, including your password and any one-time PINs associated with two-factor authentication. You agree to notify done55game immediately via [email protected] if you suspect any unauthorised access to or use of your account. done55game shall not be liable for any loss or damage arising from your failure to comply with this security obligation.

3.4 One Account Policy

Each individual person is permitted to hold exactly one active done55game account. Attempting to open or operate multiple accounts — whether using different personal details, different payment methods, or different devices — constitutes a material breach of these Terms. done55game reserves the right to close all duplicate accounts, void any bonuses claimed, and retain any balances derived from promotional funds where a duplicate account policy violation is detected.

4. Deposits, Withdrawals & PKR Transactions

4.1 Deposits

done55game accepts deposits denominated in Pakistani Rupees (PKR) via the following methods: Easypaisa, JazzCash, Raast, HBL, UBL, MCB Bank, Bank Alfalah, Meezan Bank, SadaPay, Visa, Mastercard, and USDT TRC20. Minimum deposit amounts vary by payment method and are displayed in the Cashier section of your done55game account. done55game does not accept deposits from third-party sources — funds must originate from payment accounts registered in your own name.

4.2 Withdrawals

Withdrawal requests are processed within the timeframe applicable to your VIP tier, as set out in done55game's VIP Programme documentation. All withdrawals are paid in PKR to the same payment method used for the most recent qualifying deposit, subject to standard anti-money-laundering (AML) requirements. done55game reserves the right to perform additional identity verification checks before processing any withdrawal, particularly for amounts exceeding 10,000,000 PKR.

4.3 Transaction Disputes

If you believe a deposit or withdrawal has been processed incorrectly, you must notify done55game within 30 days of the transaction date by contacting [email protected] with full details of the discrepancy, including transaction reference numbers and the PKR amounts in question. Disputes raised after 30 days may not be investigated.

4.4 Chargebacks

Initiating a chargeback, reversal, or dispute against a done55game deposit through your payment provider without first seeking resolution through done55game's internal complaints process constitutes a breach of these Terms. done55game reserves the right to suspend your account and withhold withdrawal processing pending investigation of any chargeback claim.

5. Bonuses, Promotions & Wagering Requirements

5.1 General Bonus Terms

All bonuses offered by done55game — including welcome deposit matches, reload bonuses, cashback credits, free spins, and VIP rewards — are subject to the specific promotional Terms published at the time of each offer. In all cases, the following general principles apply:

• Bonus funds are not withdrawable until the applicable wagering requirement has been fully satisfied.
• Wagering requirements apply to the bonus amount unless otherwise stated (e.g., a 25× wagering requirement on a 1,000,000 PKR bonus requires 25,000,000 PKR in total qualifying bets before the bonus-derived balance becomes withdrawable).
• Bonus offers are valid for the time period stated at activation. Unused or partially used bonuses that expire are forfeited without compensation.
• done55game reserves the right to withdraw any bonus offer at any time before activation by a user.
• Bonuses are available to one account per household, per IP address, per device, and per payment method unless otherwise stated.

5.2 Bonus Abuse

done55game actively monitors for and takes action against bonus abuse. Prohibited bonus abuse activities include, but are not limited to: creating multiple accounts to claim the same promotional offer; placing opposing bets using bonus funds to guarantee a risk-free withdrawal; wagering bonus funds exclusively on games contributing zero percent towards wagering requirements; and coordinating with other players to abuse referral or loyalty programmes. Confirmed bonus abuse results in forfeiture of all bonus funds, associated winnings, and may result in permanent account suspension.

5.3 Cashback

Weekly cashback at done55game is calculated on net losses (total bets minus total winnings) across the qualifying calendar week and credited in accordance with your VIP tier percentage. Cashback at done55game carries zero additional wagering requirement and is credited as withdrawable real-money PKR unless stated otherwise in specific promotional terms.

6. Gameplay Rules & Technical Malfunctions

All games available on done55game use certified Random Number Generator (RNG) technology audited by independent third-party testing laboratories. Game results are final and binding once confirmed by the done55game server. In the event of a technical malfunction, disconnection, or any interruption that prevents a game round from completing normally, the round may be voided and the bet amount returned to your PKR balance. done55game is not liable for game disruptions caused by your internet connection, device failure, or network congestion outside of done55game's infrastructure.

Done55game's published Return to Player (RTP) percentages are theoretical long-term averages calculated across millions of game rounds. Individual session outcomes will vary significantly from the published RTP. RTP figures do not constitute a guarantee of specific outcomes or winnings for any individual player or session.

7. Prohibited Conduct

The following activities are strictly prohibited on the done55game platform and constitute material breaches of these Terms:

• Providing false, inaccurate, or misleading information during registration, KYC, or any communication with done55game.
• Accessing done55game from a jurisdiction where online gambling is prohibited by applicable law.
• Using automated betting software, bots, artificial intelligence tools, or any other technology that provides an unfair advantage in game outcomes.
• Colluding with other players or done55game employees to gain an unfair advantage.
• Exploiting software bugs, errors, or unintended game mechanics to generate winnings in a manner inconsistent with normal gameplay. Such winnings are void.
• Using done55game's deposit or withdrawal infrastructure to launder money or process funds derived from criminal activity.
• Engaging in any form of harassment, abuse, or threatening conduct towards done55game staff or other platform users.
• Attempting to access done55game's backend systems, APIs, or databases without authorisation.
• Sharing your account credentials with any third party or allowing any other individual to access and use your done55game account.

8. Responsible Gaming

done55game is committed to the promotion of responsible gambling practices. The platform provides the following self-management tools directly accessible from your account settings dashboard: daily PKR deposit limits; weekly wagering caps; per-session loss limits; session duration reminders; temporary self-exclusion for periods of 1, 7, 14, or 30 days; and permanent account closure. These tools are available immediately after done55game login without needing to contact customer support.

If you believe you may have a problem with gambling, done55game encourages you to use the self-exclusion tools immediately and to seek professional support. done55game's 24/7 English-language support team is available via WhatsApp and live chat to assist with any responsible gaming concern — including immediate temporary suspension of your account on request.

done55game enforces age verification to prevent underage gambling. If you believe a minor has accessed or is attempting to access the platform using your credentials or a separate account, contact [email protected] immediately. 18+ only.

9. Intellectual Property

All content on the done55game platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, game software, and software — is the property of done55game or its content and technology providers and is protected by applicable intellectual property laws. The done55game name, brand mark, logo, and all associated trade marks are the exclusive property of done55game.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the done55game platform for personal, non-commercial entertainment purposes only. This licence does not include any right to: download or copy account information for the benefit of a third party; use data mining, robots, or similar data gathering and extraction tools; frame or mirror any portion of the done55game website; or reproduce, publish, distribute, or create derivative works based on done55game content without prior written authorisation.

10. Limitation of Liability

To the maximum extent permitted by applicable law, done55game and its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, loss of data, loss of goodwill, service interruption, computer damage or system failure, or the cost of substitute services arising out of or in connection with your use of or inability to use the done55game platform or services.

done55game does not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. You access the done55game platform at your own risk. done55game's total aggregate liability to you for any claim arising from or related to these Terms or your use of the Service shall not exceed the total PKR amount deposited by you to done55game in the 30-day period immediately preceding the event giving rise to the claim.

11. Account Termination & Suspension

done55game reserves the right to suspend, restrict, or permanently close any user account at its sole discretion, at any time and without prior notice, for any reason including but not limited to: breach of these Terms; suspected fraudulent, abusive, or criminal activity; failure to complete required KYC verification within a reasonable timeframe; inactivity for a continuous period exceeding 24 months; or compliance with any applicable law, regulation, court order, or regulatory instruction.

Where an account is closed due to a breach of these Terms by the user, done55game reserves the right to retain all promotional bonus funds and winnings derived from bonus play, and to return only the net real-money deposit balance after deducting any amounts owed to done55game. Where an account is closed at done55game's discretion without cause attributable to the user, the full real-money balance will be returned to the user's registered Pakistan payment method within 30 business days.

Users may close their done55game account voluntarily at any time by contacting [email protected]. Voluntary closure requests are processed within 5 business days and any remaining real-money PKR balance will be returned to your registered withdrawal method.

12. Disputes & Complaints

done55game is committed to resolving all user complaints fairly and promptly. If you have a complaint regarding any aspect of the done55game service, please follow this resolution process:

1. First Contact: Submit your complaint in English to [email protected], including your full name, account username, a detailed description of the issue, relevant transaction references, and the PKR amounts involved. done55game will acknowledge your complaint within 24 hours.
2. Internal Review: done55game's complaints team will investigate your complaint and provide a formal written response within 10 business days. Complex cases may require up to 30 business days.
3. Escalation: If you remain unsatisfied with done55game's response, you may escalate the matter to the applicable regulatory authority or independent dispute resolution body under done55game's operating licence, as specified in the formal response to your complaint.

13. Amendments to These Terms

done55game reserves the right to modify, amend, or replace these Terms at any time. Material changes will be communicated to registered users via email or a prominent in-platform notification at least 7 days before the amendments take effect. Non-material changes (such as corrections to typographical errors or formatting) may be implemented without advance notice.

Your continued use of the done55game platform after any amendment to these Terms constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must stop using done55game and close your account by contacting [email protected] before the amendment takes effect.

14. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which done55game holds its international gambling licence. Any disputes arising out of or in connection with these Terms that cannot be resolved through done55game's internal complaints process shall be subject to the exclusive jurisdiction of the courts of that licensing jurisdiction.

The fact that any provision of these Terms is unenforceable in a particular jurisdiction shall not affect the enforceability of that provision in any other jurisdiction, nor shall it affect the enforceability of any other provision of these Terms in any jurisdiction.

15. Contact Information

For all queries, complaints, or notices relating to these Terms & Conditions, please contact done55game using the following details:

• Email: [email protected]
• Website: done55game.games
• Live Chat: Available 24/7 via the done55game platform (requires login)
• Support Hours: 24 hours a day, 7 days a week, 365 days a year — including Pakistan public holidays
• Languages Supported: English

When contacting done55game about a legal or compliance matter related to these Terms, please include "Terms & Conditions Query" in your email subject line to ensure your message is directed to the correct team.